Refund & Cancellation Policy – Sessions

Your session is held with care and intention, as a space set aside just for you.

If you need to cancel or reschedule, please provide at least 24 hours’ notice. Cancellations made with this notice are eligible for a refund, minus any non-recoverable payment processing fees (such as Stripe fees). These fees are charged by third-party payment providers and are not returned to us.

If you wish to reschedule your session, we will do our best to offer an alternative time based on availability.

Cancellations made less than 24 hours before the session, or missed appointments without notice, are not eligible for a refund.

If you have any questions or need to adjust your booking, please feel free to reach out. We are here to support you..

Refund & Cancellation Policy – Products

At The Energy Space, all products are offered with care and intention to support your wellbeing.

Returns & Exchanges

We accept returns strictly in accordance with consumer regulations. If you change your mind, you may return eligible items within 14 days of receipt in line with your statutory rights.

To be eligible for a return:

• The item must be unused, unopened, and in the original packaging.
• It must be in the same condition as when you received it.
• A valid proof of purchase is required.

Non-returnable items include:

• Perishable goods (e.g., food, herbs, teas)
• Personal care and intimate products (e.g., skincare, wellness tools intended for personal use)
• Downloadable digital products
• Gift cards
• Sale or discounted items
• Custom or made-to-order items

For reasons of hygiene and safety, opened or used items cannot be accepted for return unless faulty.

We do not accept returns or exchanges after 14 days unless the item is faulty or damaged.

Damaged or Faulty Items

If your item arrives damaged or is faulty, please contact us at sarah@theenergyspace.com within 7 days of delivery with clear photographs and a description of the issue. We will gladly arrange a replacement or refund as appropriate.

Refunds

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:

• Shipping costs are non-refundable.
• You are responsible for return postage unless the item is faulty or sent in error.
• If you received free shipping on your original order, the cost of outbound shipping may be deducted from your refund.

Exchanges

We do not offer exchanges unless the item is faulty or damaged.

Sale Items

Sale or discounted items are non-refundable and non-returnable, except where faulty.

Returns Process

To initiate a return, please email sarah@theenergyspace.com with your order number, reason for return, and photos (if applicable). Returns must be sent to:
128 City Road, London, EC1V 2NX

We recommend using a tracked postal service for your protection. The Energy Space is not responsible for items lost or damaged in return transit.

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Need Help?

For any questions about your order, please contact: sarah@theenergyspace.com.

Digital Products — Refund & Returns Policy

Due to the nature of downloadable digital products (such as meditations, e-books, guides, and digital courses), all sales are final. Once a digital product has been purchased and accessed or downloaded, it cannot be refunded, exchanged, or cancelled.

By completing your purchase, you acknowledge and agree to this policy.

Exceptions

If you experience technical difficulties accessing your digital product, please contact sarah@theenergyspace.com within 7 days of purchase. We are happy to assist in resolving any access issues.

As these offerings are energy-based and made with care, we trust they will support you fully. Please choose mindfully before purchase, and feel free to reach out with any questions beforehand.

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This privacy policy applies between you, the User of this Website and The Energy Space, the owner and provider of this Website. The Energy Space takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to The Energy Space via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws	any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR	the General Data Protection Regulation (EU) 2016/679;
The Energy Space, or us	The Energy Space, a company incorporated in England and Wales with registered number 08091925 whose registered office is at 22 Hatton Garden, London, England, EC1N 8BA;
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or youz	any third party that accesses the Website and is not either(i) employed by The Energy Space and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Energy Space and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, www.theenergyspace.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
3. “including” is understood to mean “including without limitation”;
4. reference to any statutory provision includes any modification or amendment of it; f. the headings and sub-headings do not form part of this privacy policy. 

Scope of this privacy policy

1. This privacy policy applies only to the actions of The Energy Space and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

2. For purposes of the applicable Data Protection Laws, The Energy Space is the “data controller”. This means that The Energy Space determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

1. name;
2. gender;
3. contact Information such as email addresses and telephone numbers;
4. financial information such as credit / debit card numbers;
5. web browser type and version (automatically collected);
6. operating system (automatically collected);
7. in each case, in accordance with this privacy policy. 

How we collect Data

We collect Data in the following ways:

1. data is given to us by you; and
2. data is collected automatically. 

Data that is given to us by you

The Energy Space will collect your Data in a number of ways, for example:

1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
2. when you register with us and set up an account to receive our products/services;
3. when you make payments to us, through this Website or otherwise;
4. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. internal record keeping;
2. improvement of our products / services;
3. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

2. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

3. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

1. We may share your Data with the following groups of people for the following reasons:

1. third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;

in each case, in accordance with this privacy policy.

Keeping Data secure

1. We will use technical and organisational measures to safeguard your Data, for example: a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers. c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: sarah@theenergyspace.com.

3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

1. You have the following rights in relation to your Data:

1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase – the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
5. Right to data portability – the right to request that we move, copy or transfer your Data. f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: sarah@theenergyspace.com.

3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

1. The Energy Space may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Energy Space. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

2. We may also disclose Data to a prospective purchaser of our business or any part of it.

3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

1. This Website may place and access certain Cookies on your computer. The Energy Space uses Cookies to improve your experience of using the Website and to improve our range of products and services. The Energy Space has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The Energy Space to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

4. This Website may place the following Cookies:

Type of Cookie	Purpose
Strictly necessary cookies	These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies	They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies	These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

5. You can find a list of Cookies that we use in the Cookies Schedule.

6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

7. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

9. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

The Energy Space reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact The Energy Space by email at sarah@theenergyspace.com.

Attribution

This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

10 March 2019 Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie	Purpose
Session cookie	We use this session cookie to remember you and maintain your session whilst you are using our website.’

Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie	Purpose
Analytical performance cookie	We use this cookie to help us analyse how users use the website.

Functionality

We use the following functionality cookies:

Description of Cookie	Purpose
Functional cookies	We use this cookie to identify your computer and analyse traffic patterns on our website

Last updated: June 2025

Welcome to The Energy Space. Please take a moment to read these Terms & Conditions carefully before booking any sessions or purchasing products or digital downloads from us. By engaging with our services or purchasing from our shop, you agree to these terms, which help us provide you with the best experience possible, grounded in respect, clarity, and care.

1. Services and Sessions

• All healing and energy work sessions are offered with care, respect, and professionalism.
• Sessions are not a substitute for medical advice, diagnosis, or treatment. Please consult your healthcare provider for medical concerns.
• You agree to provide accurate and complete information about your health and wellbeing to help us support you effectively.
• We require a minimum of 24 hours’ notice for cancellations or rescheduling. Shorter notice may incur a fee or result in loss of the session.
• We reserve the right to reschedule appointments if necessary and will notify you as soon as possible.

2. Online Courses and Digital Downloads

• Digital products are available immediately after purchase. Please review product details carefully before ordering.
• Due to the nature of digital content, refunds or exchanges are generally not available once the product has been accessed or downloaded.
• If you experience any technical difficulties, please contact us so we can assist.

3. Physical Products

• We carefully select physical products to support your wellness journey, including essential oils and wellness tools.
• Products are sent with care, but we are not responsible for delays or damages incurred during shipping. Please check your order upon receipt and notify us of any issues within 7 days.
• Returns are accepted within 14 days of delivery for unused, unopened products in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• Some products, including those linked from dōTERRA, are subject to their own policies and terms. Please review those policies on their official website.
• We are not liable for any adverse reactions or misuse of physical products.

4. Payment and Booking

• Payment must be received in full before sessions, courses, or products are delivered.
• Bookings are confirmed only after payment has been processed.
• You agree to keep your contact information current to receive appointment reminders and updates.

5. Intellectual Property

• All content, materials, and digital products provided by The Energy Space, including text, images, audio, video, and course content, are the intellectual property of The Energy Space.
• You may use our content for your personal, non-commercial use only. Any reproduction, distribution, or public sharing without prior permission is prohibited.
• Unauthorized use of our intellectual property may result in legal action.

6. Health Disclaimer

• Healing services and products offered by The Energy Space are complementary and not a substitute for professional medical advice, diagnosis, or treatment.
• Always consult with your healthcare provider regarding any health concerns.
• Results from healing sessions, products, or courses may vary for each individual.

7. Privacy and Data Protection

• We respect your privacy and handle your personal data in accordance with our Privacy Policy.
• By engaging with our services, you consent to the collection and use of your data as described in that policy.

8. Limitation of Liability

• The Energy Space is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
• Our maximum liability is limited to the amount paid for the service or product.

9. Use of Third-Party Products and Links

• Where we link to or recommend third-party products such as dōTERRA essential oils, their terms and conditions apply.
• We do not control third-party content, policies, or practices and accept no liability for them.

10. Communication Consent

• By booking or purchasing, you consent to receive communications relevant to your appointments, orders, and occasional updates about The Energy Space.
• You may unsubscribe from marketing emails at any time, but transactional emails (like booking confirmations) will still be sent.

11. Force Majeure

• Sometimes, circumstances beyond our control, such as natural disasters, technical failures, or emergencies, may affect our ability to provide services.
• In such cases, we will do our best to notify you promptly and arrange alternatives but cannot be held responsible for delays or cancellations.

12. Customer Responsibility

• You confirm that the information you provide to us is true and complete.
• You agree to communicate openly about your health and wellness needs to help us serve you best.

13. Updates to Terms & Conditions

• We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements.
• We will notify you of significant changes via email or on our website. Continued use of our services after updates constitutes acceptance of the new terms.

If you have any questions or need clarification on any point, please contact us at sarah@theenergyspace.com.

Thank you for choosing The Energy Space. We look forward to supporting your journey with kindness and care.

Date: June 2025